Returns
All items bought can be returned within 15 days of purchase.Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we are unable to offer you a pre-paid return and you will need to return the shipment using your own method. We do not currently offer exchanges. Please send your order to the below address.
Address: 21346 St. Andrews Blvd. #312 Boca Raton FL 33433
Contact: orders@lilyrose.us
Our returns policy is 15 days from the date you receive the order.
Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.
For all Customers, please process your return via our Returns portal using the guidance below.
- Head to the following link to start your return
- Enter your Order ID and email address
- Select the product to be returned and the relevant return reason
- Select the return shipping method
-
Please follow the instructions within the portal on how to drop off your return, as this will vary by country
Exclusions
We do not accept Returns for the following:
- Gift Cards
- Items sold at a pop up event
- Any items with their tags removed
- Any items that have been visibly worn
- Any items sold via a third party seller or stockist
Exchanges
Unfortunately, we do not offer exchanges.